Privacy Policy

1. Introduction

ArriveRide ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and driver services operating in the Greater Toronto Area (GTA), Canada.

2. Information We Collect

Personal Information

• Full name, email address, and phone number
• Vehicle information (make, model, year, colour, license plate)
• Payment information (processed securely through Stripe)
• Driver's license details (for driver applicants)
• Profile photos

Automatically Collected Information

• Location data (pickup and dropoff locations)
• Device information and browser type
• IP address and usage analytics
• Trip history and service preferences

3. How We Use Your Information

• Matching customers with available drivers
• Processing payments and managing your account
• Providing customer support and resolving disputes
• Improving our services and user experience
• Sending trip confirmations and service updates
• Ensuring safety and security for all users
• Complying with legal obligations in Ontario and Canada

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Drivers/Customers: Limited information necessary to complete your trip (name, pickup location, vehicle details)
• Payment Processors: Stripe processes payments securely on our behalf
• Service Providers: Third-party services that help us operate (hosting, analytics)
• Law Enforcement: When required by Canadian law or to protect safety

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure password hashing (bcrypt), and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate data
• Withdraw consent for data collection
• Request deletion of your account and data

To exercise these rights, contact us at privacy@arriveride.ca.

7. Cookies

We use essential cookies and local storage to maintain your login session and preferences. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

ArriveRide
Email: privacy@arriveride.ca
Greater Toronto Area, Ontario, Canada